TicketWave neon logo with ticket shape for event marketplace Australia

Privacy Policy

We Respect Your Privacy

At TicketWave, the protection and responsible handling of your personal information is our priority. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We aim to be transparent in how we manage your information so that you can make informed decisions about your interactions with us. If you have any questions, please contact our Privacy Officer using the details provided at the end of this policy.

What Personal Information We Collect

The personal information we collect depends on how you engage with TicketWave, and may include:

  • Your name, date of birth, and contact details (email, phone, address).
  • Your gender (if provided voluntarily).
  • Payment and transaction details for purchases made through TicketWave.
  • Login credentials and preferences associated with your TicketWave account.
  • Any correspondence or feedback submitted to us.
    Information provided via surveys, competitions, waitlists, or support channels.
  • Any additional personal information required to facilitate your ticket purchases or interactions with us.

We may also collect information from third parties such as venues, promoters, authorized resellers, and marketing partners.

How We Collect Personal Information

We may collect your personal information when you:

  • Purchase tickets through our website, mobile site, app, or authorized partners.
  • Create or update a TicketWave account.
  • Subscribe to marketing or join an event waitlist.
  • Enter a competition, promotion, or survey.
  • Contact us with an enquiry or complaint.
  • Engage with us via social media, email, live chat, or phone.
  • Interact with any of our services or partners where personal information is required

In some cases, we may collect personal data about you from third-party providers, public sources, or people purchasing tickets on your behalf.

How We Hold and Secure Your Information

TicketWave stores personal information in secure databases, using a combination of industry-standard physical, technical, and administrative safeguards. Measures include:

  • Encrypted storage and transmission of sensitive data using SSL encryption.
  • Secure Australian-based data centres with firewalls, access controls, and intrusion detection systems.
  • Password-protected systems and limited internal access on a need-to-know basis.
  • Staff confidentiality agreements and training on data protection

We take all reasonable steps to protect your data from misuse, unauthorized access, loss, or disclosure.

Why We Collect, Use, and Share Your Personal Information

TicketWave collects and uses your personal information for purposes such as:

  • Processing your ticket orders and payments.
  • Notifying you of event changes, cancellations, or refunds.
  • Managing your TicketWave account and customer preferences.
    Improving your customer experience and our website functionality.
  • Preventing fraud, unauthorised ticket resale, and system abuse.
    Sending you relevant promotions, updates, or service messages.
  • Assisting our venue, promoter, or event partners with operational needs.
  • Complying with legal obligations, including contact tracing where required.

We may also produce anonymised or aggregated data for business analysis and reporting, which does not personally identify you.

Direct Marketing and Communication Preferences

We may use your personal information to send you offers, updates, and marketing materials. You can manage your communication preferences via:

  • Your TicketWave account settings.
  • Unsubscribe links in marketing emails.
  • Contacting our Privacy Officer directly.

We will always respect your preferences and give you the option to opt out of third-party marketing.

Who We May Share Your Information With

TicketWave may disclose your personal information to:

  • Venue operators, promoters, and event organisers (for ticketing or operational purposes).
  • Marketing and analytics service providers.
  • Third-party vendors assisting in payment processing, email delivery, or customer service.
  • Government authorities or health departments (e.g. for COVID-19 contact tracing).
  • Other parties where required by law or with your explicit consent.

We will never sell your personal information.

Overseas Disclosure

Some of our service providers or partners may operate overseas. Where personal information is shared internationally, TicketWave ensures appropriate safeguards are in place to protect your data in line with Australian privacy standards.

Accessing or Correcting Your Information

You have the right to request access to or correction of your personal information. You can:

  • Update some details yourself by logging into your TicketWave account.
  • Contact our Privacy Officer with your request, providing adequate identification.

We aim to respond to all requests within 30 days.

Cookies, Tracking & Third-Party Links

TicketWave uses cookies and analytics tools to enhance your experience, personalise content, and analyse usage trends. This may include:

  • Storing preferences (e.g. location, sign-in).
  • Tracking user behaviour across our site and ads.
  • Showing you relevant ads on or off our platform.

You can manage cookie settings in your browser. Blocking cookies may limit functionality, including the ability to purchase tickets.

Please note that we are not responsible for the privacy practices of third-party websites linked from our site.

How to Contact Us or Make a Complaint

If you have questions, concerns, or wish to make a privacy-related complaint, please contact our Privacy Officer:

Email: privacy@ticketwave.com.au