Select the event, choose ticket type and quantity, then proceed to secure checkout.
Yes, guest checkout is available. Creating an account helps you manage bookings and receive updates.
Yes, for seated events. Use our interactive seat map if enabled by the organiser.
Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Yes, a small fee applies and is disclosed before finalising your order.
Absolutely. TicketWave uses SSL encryption and follows PCI-DSS and Australian privacy standards.
Most tickets are sent instantly via email and can also be accessed via your account.
Some events offer postal delivery. Options will be shown at checkout if available
Check your spam/junk folder first. Contact our support team with your order ID if not found.
All sales are final unless the event is cancelled or significantly changed. We adhere to Australian Consumer Law.
You’ll receive a full refund, including booking fees, automatically.
Your ticket is valid for the new date. If you can’t attend, you may request a refund within the provided window.
Yes, unless the organizer specifies otherwise.
Use the ‘Edit Attendee Info’ feature in your account. A change fee may apply.
A valid photo ID matching your ticket details may be required.
Yes. Check the event page. Some events are 18+ or have child supervision requirements.
Entry rules vary. Some venues may restrict late entry for timed performances.
Only for ticketing and event updates. We comply with the Australian Privacy Principles (APPs).
Yes. TicketWave uses HTTPS encryption, WAF, regular penetration testing, and secure payment gateways.
Yes, issued automatically via email and accessible from your account.
Email us at [email protected] or use our live chat. We aim to respond within 1–2 business days.
If your event has been cancelled, we will always email you with all the information you need. You do not need to contact us.
If we don’t have an up-to-date email address for you, don’t worry! Even if you don’t receive this information, you will still receive a refund.
Tickets purchased by credit or debit card will be refunded in full including the ticket and refundable ticket purchase, if relevant, and patrons do not need to take any action.
Patrons who purchased tickets via an Agency using cash or EFTPOS and or paid via gift voucher will receive a full refund by submitting a refund request here.
If your event has been postponed, we will always email you with all the information you need. You do not need to contact us.
If we don’t have an up-to-date email address for you, don’t worry! Even if you don’t receive this information, your tickets will remain valid. Information regarding the postponement may also be found on the relevant show page as the details are confirmed.
We will let you know the rescheduled dates as soon as we can. All tickets purchased for the original date will be honoured for the rescheduled dates.
If you are unable to attend when the new dates are announced or the show cannot be rescheduled, you will receive a full refund. Further information on this process will be communicated when a new date is decided.
TicketWave is Australia’s trusted ticketing platform for concerts, festivals, sports, theatre, and more. We deliver seamless event management and ticketing solutions for organizers and unforgettable experiences for attendees.